Shipping Policy

Thank you for choosing My HEVA Ltd.
Below you’ll find all the information regarding our shipping process.

1. Processing Time

Orders are typically processed within 1–2 business days after payment is received.
Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods and Delivery Time

We offer reliable shipping through trusted carriers.
Estimated delivery times:

United Kingdom: 2–4 business days
Europe: 5–8 business days
International: 7–14 business days

Please note that delivery times are estimates and may vary based on location and external factors.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and the selected shipping method.
Free shipping may be available on orders above a certain value — please refer to current promotions on our website.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number to monitor your delivery.

5. Incorrect Addresses

Please ensure that your shipping address is correct at checkout.
We are not responsible for orders delivered to incorrect addresses provided by the customer.

6. Customs and Import Duties

For international orders:

Customs fees, import taxes, and duties may apply depending on your country’s regulations.
These fees are the responsibility of the customer and are not included in the shipping charges.